Refund policy

You top up your account balance, then buy plans from it. A plan is delivered the moment you buy it: the bandwidth or IPs are reserved for you on the network right away.

Top-ups are paid in cryptocurrency, or by card where card payments are offered. Card payments are processed by our reseller Paddle.com, who is the merchant of record for those orders and pays card refunds back to your card.

Within 14 days of a top-up you can ask for the unused part of that top-up back, with no reason needed. After 14 days we refund unused balance at our discretion.

Card refunds go back to the card you paid with and usually show up within 5 to 10 business days, depending on your bank. Crypto refunds go to a wallet you control, minus the network fee for sending them.

Bonus credit is not refundable: the deposit bonus, gift cards and promotional credit. When a top-up is refunded, the bonus that came with it is removed from your balance.

Bandwidth and IPs that were delivered to you are not refundable, because we pay the network for them when you buy.

There are two exceptions, both credited back to your balance:

• If the network doesn't work on your target, tell us and we credit the unused bandwidth or remaining time.
• Bandwidth lost to a verified outage is credited back on request, as our terms say.

Balance credited this way can be spent on any product.

• Accounts suspended or closed for breaking the acceptable use rules in our terms.
• Bandwidth or IPs already used, apart from the exceptions above.
• Bonus credit, gift card value and referral earnings.

Please contact us before disputing a payment with your bank. Most problems are solved faster that way, and a refund reaches you sooner than a chargeback.

If a payment is disputed, we may pause the account until the dispute is resolved.

Write to support@crawlproxies.com or use the live chat on this site. Send it from your account email and say which payment you mean. We answer refund requests within 2 business days.

Your legal rights as a consumer in your country still apply, in addition to this policy.